Unless otherwise stated herein we will make good, by repair or at our option, by the supply of a replacement, defects which under
proper use, appear in the goods within a period of twelve months after the goods have been delivered or, if delivery is delayed for
any reason other than as a result of our default, within a period of eighteen months after the goods have been notified as ready for
despatch (whichever period expires the earlier) and arises solely from faulty materials or workmanship or design, provided that
defective parts have been returned to us if we shall have so instructed.
A copy of Manufacturers’ warranties are available on request.
UPS Solutions will honour no warranty if the machine has been abused, overloaded or installed in a hostile environment, i.e. no
adequate ventilation or incorrect application. UPS Solutions will honour no warranty if the machine has not been installed or
commissioned by UPS Solutions technicians or UPS Solutions accredited agents.
Warranties are immediately void on breach of the UPS Solutions or manufacturers’ warranty seal.
UPS Solutions’ warranty excludes Acts of God and damage caused by lightning or utility excessive spikes and surges.
The purchaser is solely responsible for ensuring that the site installation has been inspected and is safe and complies with local
ordinances and that both the product and the site of installation is suited for the intended use. The purchaser alone is responsible
for ensuring that the products purchased are suitable for and compatible with any other equipment to be utilised in conjunction
with the products sold.
Defects in the product caused by incorrect operation of the products sold, by misuse, neglect, unauthorised alteration or
incompatible usage or damage in transit will void this warranty.
UPS Solutions will not be liable to anyone for any direct loss, or consequential loss or damage of any nature whatsoever, resulting
from the malfunction of the product.
This warranty specially excludes any implied warranty against latent defect, any implied warranty as to merchantability or as to
fitness for purpose and is given and accepted expressly
Please note that ourwarrantymay be limited or withdrawn, at our discretion, should our products be installed and/or commissioned
by, in our opinion, unqualified personnel who we deem are not competent in installing the products we supply.
Repairs and services:
Where a UPS is “hard wired” to an electrical distribution board and typically too large to move with their large sets of batteries,
once installed, these UPS’s will be guaranteed on an “on site” basis as follows:
The warranty covers parts, labour and site time only. Any costs for travel to and from the site will be charged for at UPS Solution’s
Standard rates. Extended warranty contracts can be negotiated to suit the application.
For UPS units repaired or serviced on site or at UPS Solutions’ offices a threemonths warranty from date of work carried out applies.
Twelve months warranty on batteries replaced by UPS Solutions’ technicians only applies. UPS Solutions’ obligation under this
warranty is limited only to the specific work carried out. Hypothetically, if the batteries were replaced, excluding the charger, and
the charger later malfunctions, leading to battery failure, the warranty will not cover either.
On site UPS Services and repairs:
It is assumed that the UPS system is equipped with a MBS (maintenance bypass switch) to allow a no-break shutdown of the UPS
without load losses. If the UPS is not equipped with aMBS UPS Solutions are required to shut down the UPS, which will lead to load
loss during the repair or service period.
Upon further inspection of the UPS it is found that additional spares may be required a separate quotation will be provided.
All equipment services excludes parts and batteries, unless otherwise stated in our offer.
UPS Solutions service centre repairs:
Quoted repair costs are based on a visual inspection of the item and such price does not include any spares other than those listed.
Upon further inspection of the UPS it is found that additional spares may be required a separate quotation will be provided.
Repair items not collected within three months of completion of such repair, will be sold to defray expenses.
Warranty on Repairs is 3 months from date of completion, only on actual work carried out. Goods handed in for repairs will not be
released until all charges thereto have been settled in full.
UPS Solutions will honor no warranty if the machine has been abused, overloaded or installed in a hostile environment, i.e. no
adequate ventilation or incorrect application. UPS Solutions will honour no warranty if the machine has not been installed or
commissioned by UPS Solutions technicians or UPS Solutions accredited agents.
Warranties are immediately void on breach of the UPS Solutions ormanufacturers’ warranty seal. UPS Solutions’ warranty excludes
Acts of God and damage caused by lightning or utility excessive spikes and surges.
The purchaser is solely responsible for ensuring that the site installation has been inspected and is safe and complies with local
ordinances and that both the product and the site of installation is suited for the intended use. The purchaser alone is responsible
for ensuring that the products purchased are suitable for and compatible with any other equipment to be utilised in conjunction
with the products sold.
Defects in the product caused by incorrect operation of the products sold, by misuse, neglect, unauthorised alteration or
incompatible usage or damage in transit will void this warranty. UPS Solutions will not be liable to anyone for any direct loss, or
consequential loss or damage of any nature whatsoever, resulting from the malfunction of the product.
This warranty specially excludes any implied warranty against latent defect, any implied warranty as to merchantability or as to
fitness for purpose and is given and accepted expressly in lieu of any other expressed or implied guarantees orwarranties at common
law.